BC TEAL 2026 Annual Conference

Avenue, the national LMS used in LINC and ESL programs, plays a central role in supporting newcomer learning across Canada. Many learners arrive with limited digital skills, and instructors—while trained to teach on Avenue—often need additional support managing the platform, navigating classroom tools, or troubleshooting activities. Increasingly, organizations rely on digital navigators or digital assistants to offer this support. These staff members act as trusted guides, helping clients to access devices and develop digital confidence, and helping instructors to make full use of their online learning environment.
Until now, digital assistants had only one training option: to take the same Avenue course that was designed for teachers. The new Avenue Digital Assistant Course was developed to offer targeted, support‑oriented skills with training tailored specifically to those who assist learners and instructors rather than teach classes.
This workshop introduces the ADAC course and highlights how it equips digital assistants with essential competencies, including navigating user roles, supporting classroom setup, using the Avenue Course Builder, managing tools like the calendar and gradebook, working with learning activities (forums, quizzes, H5P, etc.), and guiding instructors in using the ePortfolio. The course emphasizes practical, hands‑on learning through videos, help‑file links, and interactive simulations.
Participants in this workshop will first discuss which common issues digital assistants are typically asked to address, then explore some sections of the ADAC course and discover how this role-specific training can strengthen the support system in your organization. Attendees will leave with clear insight into how the course works, how it benefits organizations, and how to request access for their own digital support staff.
This workshop is ideal for anyone seeking scalable, effective training that boosts organizational capacity and improves digital experiences for both instructors and newcomers.